Code of Ethics

Code of Ethics for Public Services and Public Service Providers

Public Servants are officials, employees, or officers who are tasked with carrying out actions or a series of public service actions within the Ministry of Industry.

Public Service Providers are the heads of work units/units within the Ministry of Industry that provide public services.

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Basic Personal Norms

Every Public Servant and Public Service Provider is obliged to adhere to, foster, develop and uphold the following basic personal norms:

1. Honest, namely being trustworthy in words and actions;

2. Open, namely transparent in carrying out tasks and internal and external interactions;

3. Courageous, namely being firm and rational in acting and behaving and in making decisions for the interests of the country, government and organization;

4. Resilient, namely steadfast and strong in facing various temptations, obstacles, challenges, threats and intimidation in any form and from any party;

5. Having integrity, namely having a dignified and responsible attitude and behavior;

6. Professional, namely carrying out work in accordance with duties and/or expertise and preventing conflicts of interest in carrying out duties;

7. Competent, namely capable, able, agile, knowledgeable and expert according to the criteria and measurements in a certain type of work field;

8. Agile, namely doing work quickly, precisely and accurately;

9. Astute, namely carrying out work carefully and being able to see potential work problems and find appropriate solutions;

10. Independent, namely not being influenced and being neutral in carrying out tasks; and

11. Simple, namely behaving naturally and/or not excessively in daily tasks and life.

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Standard of Conduct

Every Public Servant and Organizer in providing public services must behave as follows:

1. Fair and non-discriminatory;

2. Be careful, polite and friendly;

3. Firm, reliable, fast and precise;

4. Professional;

5. Not complicating things; and

6. Be open, sympathetic, and willing to accommodate various criticisms, protests, complaints, and objections from service recipients.

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Obligations of Public Servants

Public servants are required to:

1. Provide the best possible service to the community according to their respective fields of duty;

2. Avoid actions or actions that could result in hindering or complicating one of the parties being served;

3. Behave and behave politely towards the public but firmly, responsively, transparently and professionally in accordance with applicable provisions;

4. Carry out service activities in accordance with the assignments given by the organizer;

5. Providing accountability for the implementation of services in accordance with laws and regulations;

6. Uphold the values ​​of accountability and integrity of the organizing institution;

7. Open to avoid conflicts of interest;

8. Proactive in meeting community interests;

9. Provide services in accordance with applicable procedures;

10. Providing quality services in accordance with the principles of public service provision;

11. Carry out services in accordance with service standards;

12. Assisting the community in understanding their rights and responsibilities as recipients of public services;

13. Comply with laws and regulations related to the provision of public services;

14. Reporting assets, for those who are required to submit the State Officials' Wealth Report (LHKPN);

15. Report the gratification to the Corruption Eradication Commission no later than 30 days after receiving it.

Public Servant Prohibition

Public servants are prohibited from:

1. Carrying out Corruption, Collusion and Nepotism (KKN) practices;

2. Carrying out actions that could result in loss to society;

3. Using authority to take actions that favor or discriminate against certain groups/individuals;

4. Carrying out illegal levies in any form in carrying out duties for personal, group or other party interests;

5. Requesting and/or receiving unofficial payments or payments outside the applicable provisions, such as providing commissions, thank you funds, kickbacks, donations and the like related to the main tasks and functions;

6. Leaking information or documents that must be kept confidential in accordance with laws and regulations;

7. Abusing the authority of office directly and/or indirectly;

8. Removing, falsifying, and/or damaging state assets or documents belonging to the state/organization related to public services;

9. Utilizing state-owned facilities and infrastructure for personal gain;

10. Leaking state secrets known due to position and/or office for personal, group or other party interests; and

11. Carrying out activities alone and/or together with superiors, colleagues, subordinates or other people within the scope of his/her duties with the aim of personal, group or other party gain which directly or indirectly harms the state.